Return & Refund Policy
All Orders of perishable goods such as food cannot be returned. Cancellations and refunds are not permitted.
However, your request will be reviewed on a case-to-case basis. You must inform the My Empire Network team within twenty-four (24) hours after delivery ONLY if the Item(s) is/are incorrect or damaged in the following manner:
(a) The item is not the item that you ordered, or there are missing Item(s).
(b) The item is found already damaged at time of delivery.
All Orders must meet the following conditions in order to be eligible for return:
(a) Item(s) must be in new condition and returned in the original packaging including boxes and free gifts received with it. All packaging must be unopened, unused, unmarked and not defaced in any manner. Item(s) must not have been used.
(b) If the Order is eligible for return as described above, the Customer will be eligible for an exchange. However, if there is no stock available to exchange the Item, only then will My Empire Network refund the payment amount for the Item to you via bank transfer to the bank account details as provided by you.
(c) Upon receipt of the Item(s), we will examine it and we will advise you on the status of the replacement or refund (if any) via email or phone call as soon as practicable.
(d) My Empire Network may at its discretion refuse to process a replacement/exchange order. However, My Empire Network may offer a refund as a substitute remedy.